More than an answering service, Director OnCall takes call center excellence, personal attention to detail, and industry expertise and combines it with award winning technology solutions to create the most advanced call answering solution for today’s funeral professionals.
Whether using the FrontRunner website or IMS, utilizing the Director OnCall program makes sense financially and productively; the integration of our two companies has created a program that seamlessly talks back and forth when a funeral record is entered into the FrontRunner website or IMS program. What this has created for your funeral home is the ability to get great call center support without the need for email, fax or calls to transfer further funeral information when you have a death call. With Director OnCall the call center will have the information as soon as it is entered into the system.
Also the Director OnCall agent can provide the following easily to your callers:
- Directions to the funeral home, cemetery or church.
- Take a memorial donation from the caller.
- Ability to capture the first call information and enter it directly into the system.
These capabilities will provide your funeral home with efficiency and more time to focus on the important parts of your business.
Director OnCall is available at a monthly service fee to your firm. Please contact Director OnCall directly for your free quote!