Buyer's Assurance

Our technology solutions are designed to ensure that a customer is never held hostage.

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Buyer's Assurance

The Buyers Assurance program helps funeral professionals become more astute and aware of the potentially damaging impact the wrong technology commitment can have on their firms and the families and communities they serve.

Dot-com companies of the late 90s disappeared faster than their venture capital, taking customers' money and leaving behind unfulfilled promises. Unfortunately they're back, this time with the funeral profession in their sights.

Sadly, many are little more than "pitchmen" than anyone who genuinely cares about your firm, the profession or your families' best interest. They carefully design their offerings, knowing that once you sign on and the first commitment is made by a family or the public you serve, the hostage-taking begins. They have carefully calculated the great risk you run by severely tarnishing your firm's reputation with your families, if you try to leave. When they only stick around for a short time before moving on to something else, they leave funeral professionals to clean up the mess.

Matthews and FrontRunner Professional are committed to protecting the integrity, dignity, sensitivity and privacy of the funeral profession. Our technology solutions are designed to ensure that a customer is never held hostage if for any reason they decide to stop using any of the Matthews IMS solutions. We will not sell out to third party marketers nor will we ever design website features that cannot or will not be honored in perpetuity through escrow agreements.

The assurance is further backed by the guarantee that if you move to another provider, we'll compile a complete file of all records and content on your system — all at no cost or inconvenience to you. Furthermore, any promises or commitments you have made to families and the public who have visited your website will be honored in perpetuity, even if you are no longer a client.

After all, the success of any client relationship should be one that's based on the foundation of honesty, integrity and trust, and if we do our job right you'll want to stay with our technology, not be forced to.

So, before you commit to any new so-called "revolutionary" technology, ask yourself whether you can trust a company that may not be around tomorrow. Why take that chance? At Matthews, we are committed to helping our valued customers excel in today's changing markets by using the best that technology has to offer. After all, your future success is our future success. It's as simple as that.