FAQ

FAQ

 General Questions

  • If I have FrontRunner Professional register my website address, will it be registered in my name?

    FrontRunner Professional follows the industry standard business practice of 99% of website address registrars. We will never register the website address of one of our valued customers in anyone's name other than theirs.

  • Why is the website solution so affordably priced?

    The website solution is a testament to our long term commitment to aid funeral professionals and our valued customers. Given the size, strength and resources of our company, coupled with very smart technology, we are able to not only keep the cost of this solution affordable to any sized firm, but provide inherent features that help you reduce the total cost of ownership down to almost nothing. We see our solutions as more of a long term investment in our customers and a leadership responsibility. We will continue to turn out new products and solutions with the single focus of helping the profession excel in today's markets.

  • Is there any software that needs to be installed?

    Our Funeral Director Software is web-based and requires no installation of software in order to use the functionality of the program. The system utilizes the 256-bit encryption security (the same as banks) and your data is automatically backed-up hourly. More importantly, being web-based, any support issues you may have can usually be fixed within minutes.

  • Can I use these solutions on my Mac computer?

    Our funeral home management software is not dependant on any computer platform. You can use either a Windows-based PC or Mac to complete your daily tasks.

  • How does this solution compare with others that are on the market?

    Frankly, there is nothing on the market today that can compare with the comprehensiveness and sheer overall strategy of the solution. This single system has been designed to replace any single applications that are on the market today, and will continue to evolve and exceed anything that enters the market tomorrow. All for one low cost.

  • Do the solutions allow for family interactivity?

    Yes. Ours were one of the first solutions on the market to allow the family to be provided with a user name and password, allowing them to choose from an ever-evolving list of features they can control within their loved one's Book of Memories™. In addition, funeral homes and cemeteries can also allow the family or executor to input information remotely from any distance and provide critical vital statistics information before, during or after the funeral.


Website Questions

  • How many web designs are there to choose from?

    There are a plethora of designs and we continue to add new funeral home website themes and packs on an ongoing basis, each designed to meet industry needs.

  • Can someone else select the same design as mine?

    We make every effort to help ensure that no two firms within 100 miles of each other use the same design.

  • How difficult is it to administer the website?

    Our funeral home website solution allows for complete self administration of any section on the web pages. Not just certain areas, like other funeral home web site providers. As long as you can use a Word Processor you can edit any page using our Content Management Program.

  • Can I add any new pages to the website?

    With our funeral home web site solution we include pre-constructed pages to help you get started immediately. You can choose to hide any that you want and you can add an unlimited number of new pages from there.

  • Can I add pictures to the website?

    Pictures can easily be added to any web page in our web site solution. You are in complete control and your changes are live in seconds, after you publish your website, without having to pay any additional fees.

  • Do I pay a fee to make changes to my website?

    Unlike many other funeral home web site solutions, we give you the ability to edit your own written content, whenever you want, free of charge.

  • How long does it take to get a website live?

    After you have submitted an order form, your web site will begin to take formation immediately. We target your website to go live within 7-10 business days, however it is possible to have a site live in minutes allowing you to add your first death notice immediately. In that time frame, we will be providing training for your assigned website administrator. If you choose to have your funeral records (pictures, obituary and condolences) moved from your existing website there will be 2-3 business days added to the timeline before your site will be ready to go live.

  • Can I see some examples of websites?

    We have created many website designs that our funeral professional customers have selected over the years. You can view a sample showcase or request a list of customers for you to review.

  • Do I need to purchase a domain name?

    If you do not currently own a domain, you will have to purchase one. All web sites should have at least one domain name that directs customers to your web site. You can purchase any number of domain names and have them all directed to your web site; this strategy is part of our Search Engine Optimization program. If you already own a domain, we can handle all of the arrangements to get it transferred over to your new site.

  • What if I already have a website? Do I start over?

    There are many ways that we can use your existing web site content in your new website solution. We can transfer your content from your existing web site and fit it into your new site. If your existing site has funeral records (pictures, obituaries and condolences) we can transfer those as well to your new web site for a fee. If you have spent a great deal of money on your existing website design and would prefer to keep your own design, that is not a problem. We can transfer your existing site design, and have it work with your FrontRunner website solution.


Management Questions

  • Are your solutions web-based?

    Yes, you can access our funeral home software from any internet-enabled computer from your home, your office or even on vacation! Always stay connected with your business no matter where you are. And because it utilizes 256-bit security encryption (which is the same as banks use) safety will never be a concern.

  • How do I know my information is safe and secure from internet hackers?

    We have implemented the strongest possible security certificates on our servers. Your data is encrypted as you type the information so that when it is being saved to our servers it is safe and secure from any possible hackers that may try to "listen" for the information. We have also enabled numerous web traffic analysis tools to watch any online visitors and their activities. We have the capability of shutting down their Internet Service Provider quickly if we feel that a malicious attempt is being made on any of our customers.

  • Can I print government forms?

    Our forms printing program will give you the ability to print any form found in our system, government or internal. More importantly, if you need to add a new form to the system, we have provided an easy to use form builder program that takes the original form and allows you to place fields where you want them and then save the form to your system. You can virtually build any number of forms that you need for your firm and have them pre-populate with any information entered into your system.

  • Can I use this software in front of families?

    Rich graphical interfaces have been designed to allow you to use this system during the arrangement process with your families. It allows you to have the family interact with the arrangement process and allows you to present products, services and options in a way you never thought possible. Using the system with the family can significantly help in reducing errors, making the arrangement process far more efficient and precise.

  • Can I use the software on a laptop going to a family's home for arrangements?

    Yes. Many of our users are starting to use the program remotely when they go to a family's home during pre-arrangements or during at-need situations. All you need to achieve this is a laptop computer, our software and a wireless internet connection.

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